LIMITED FREE SHIPPING OFFER

For a limited time, orders over $99 will receive FREE SHIPPING to anywhere in the continental United States! This offer excludes Sale items.

• Any order for over $99 will receive free shipping.
• Free Shipping offer is limited to "In Stock" items only.
• Free Shipping offer is only available for orders within the Continental US.
• Glass & Powder Boardshop can change or alter these terms at any time. Limited time offer.
• Sale items are not eligible.
• Free shipping method will be selected by Glass & Powder Boardshop.

If you have questions about the free shipping offer, or would like to know if your order qualifies for this offer, feel free to Call us Toll-Free at 1-877-WE-GO-BIG, or email us at wegobig@glassandpowder.com!!

Domestic Shipping Costs

Shipping and handling charges listed below apply to the Continental United States only. All shipments within the Continental United States will be shipped via UPS or Fed Ex per Glass & Powder Boardshop. Alaska and Hawaii will be charged actual shipping charges based on the weight and dimensions of the packages.

Glass & Powder Boardshop reserves the right to limit quantities and or charge actual shipping charges on bulk orders and shipments over 20 pounds.

Most shipments within the Continental United States will incur transit times of 3 to 7 business days by means of ground shipping via UPS or Fed Ex. Business days in transit from: Richmond, VA 23221.

APO/FPO orders will be shipped via US Postal service and may incur one extra day of shipping time. We are unable to deliver to P.O. boxes, please use a physical address for all purchases. Invalid or incorrect addresses are subject to an additional fee of $10.00 that will be charged to the credit card upon notification from the shipping company. Heavy or oversized orders may incur additional shipping costs.

Orders placed by 1:00PM E.S.T. will most likely be shipped within the same business day unless the order is placed during a holiday or weekend day. If the order is placed during a holiday or weekend day, the order will be shipped the next business day. In the unfortunate event that a product is out of stock you will be contacted via email or phone within 24 hours.

No refunds will be honored for shipping costs, unless Glass & Powder Boardshop is responsible for a shipping error.

Shipping & Handling Schedule For Ground Shipments:

Express Shipping Upgrade

Glass & Powder Boardshop offers several shipping upgrades on in stock product. Shipping upgrades are available M-F, business days only. Shipping upgrades do not apply to orders placed on holidays or weekends and may be affected by weather conditions. Refunds will not be offered on shipping upgrades unless Glass & Powder Boardshop is responsible for a shipping error.

Some items may not be available for shipping upgrades per UPS or Fed Ex shipping regulations.

Additional shipping and handling fees for upgrades:

• 3 Business Day Service - $10.00 per box
• 2 Business Day Service - $15.00 per box
• Next Business Day Service - $25.00 per box
• Saturday Service - Call for pricing
• Heavy and oversized orders may require additional shipping charges.

Order Tracking

All orders that have a valid email address will receive a shipping confirmation email. This email will provide a tracking number per the shipper. If you do not receive a shipping confirmation email, please check your account profile for an error in your email address. If further information is needed, please contact us via telephone, Glass & Powder Boardshop World Headquarters, 804-355-4441.

International Shipping

ALL international orders must submit an email inquiry requesting a shipping quote prior to submitting Paypal payment. Glass & Powder Boardshop offers discounted and insured international shipping options. Please email info@glassandpowder.com for an international shipping quote. Please include a list of items you wish to purchase, your complete shipping address, country and postal code.

Glass & Powder Boardshop is not responsible for any customs, fees, taxes or duties assessed by your country.

WARRANTY

All products purchased from Glass & Powder Boardshop have a manufacturer's warranty. Each manufacturer offers a warranty against manufacturer's defect. Please inquire about specific manufacturer's warranty limitations and procedures by emailing info@glassandpowder.com.

Special circumstances do arise from time to time in the event that a manufacturer is no longer in business. Glass & Powder Boardshop will review any such warranty claim and provide a solution at our discretion.

All warranty claims must be made by the original purchaser. Please email info@glassandpowder.com regarding any warranty issues or inquiries.

RETUNS AND EXCHANGES

Glass & Powder Boardshop allows in store and on-line returns and exchanges as follows:

• Credit card returns must be arranged within 7 days of receipt of goods.
• Returns for exchange or store credit must be made within 30 days of receipt of goods.
• Any product returned for credit, exchange or store credit must be accompanied by original receipt and must be in original sellable condition with tags attached.
• Call (804-355-4441) or e-mail returns@glassandpowder.com for a Return Authorization number (put on all returned packages)
• No refunds or exchanges will be honored without a valid Return Authorization number.
• Send the unused product back insured for the full value to:
  G&P
  2934 West Cary Street
  Richmond, VA 23221 USA.
• Please ship all returns via UPS or FedEx to insure that the package/packages are traceable.
• Customer is responsible for all return shipping costs.
• Upon inspection of returned product, Glass & Powder Boardshop, at its discretion, will issue a full or partial refund to the credit card used for the purchase less the original shipping charges. All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs.
• Customer pays price difference and new shipping costs on exchanged merchandise.
• Sorry, no returns or exchanges on sale items or discounted items.

REFUSED SHIPMENTS

Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.

SHIPPING ERRORS

We make every effort to process each transaction with 100% accuracy. Unfortunately, human errors do occur and we apologize in advance if any of these unforeseen human errors affect your transaction. Please report any errors immediately via email or telephone. We will promptly remedy the situation. Any shipping charges incurred due to errors made on our end will be paid by Glass & Powder Boardshop.

LOST/MISSING SHIPMENTS

Lost or missing shipments must be reported to Glass & Powder Boardshop within 5 business days of the expected delivery date. If the shipping company used shows the lost or missing package as delivered, you will need to sign an affidavit attesting that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer. Glass & Powder Boardshop will not assume liability for unreported missing or lost shipments.

DAMAGED SHIPMENTS

If you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard packaging. The shipping company will pick up the damaged package and the original packaging for inspection. Glass & Powder Boardshop will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.